Which term refers to the admiration or respect with which one is viewed?

Which term refers to the admiration or respect with which one is viewed?

• A. Esteem
• B. Empathy
• C. Intangible
• D. Opinion

Answer: (A)

Esteem refers to the admiration or respect with which one is viewed. In customer service, building esteem means treating others with professionalism, courtesy, and reliability so they feel valued and respected. This kind of regard helps earn trust, encourages positive interactions, and can lead to loyalty. Empathy is about understanding another person’s feelings, which is important for connection but doesn’t describe the general respect someone holds for you. Intangible describes something not tangible, not a measure of respect. Opinion is a personal view or judgment, not the level of admiration or respect someone has.

Esteem refers to the admiration or respect with which one is viewed. In customer service, building esteem means treating others with professionalism, courtesy, and reliability so they feel valued and respected. This kind of regard helps earn trust, encourages positive interactions, and can lead to loyalty. Empathy is about understanding another person’s feelings, which is important for connection but doesn’t describe the general respect someone holds for you. Intangible describes something not tangible, not a measure of respect. Opinion is a personal view or judgment, not the level of admiration or respect someone has.